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Terms & Conditions
These Terms and Conditions apply to all bookings, except where specific terms have been agreed.
Payment
Payment in full is requested to confirm bookings for training presentations, workshops or webinars, unless the booking is made more than one calendar month in advance, in which case a 50% deposit is requested. The balance is payable 4 weeks before the commencement date.
Payment for hard-copy programme materials, including booklets and certificates, is due in full in advance. This is non-refundable due to the bespoke nature of these items.
No booking or date for training is secured or confirmed until the required payment (deposit or full fee, as applicable) has been received.
Except where expressly stated otherwise deposits are non-refundable unless the training is cancelled by The Human Intelligence ('HI') Company, but may be transferred to a future booking if agreed in writing.
Payment can be made by bank transfer only. We do not accept cash payments under any circumstances.
All payments received must be in British pounds unless otherwise stated or agreed.
Payment by direct bank transfer may be subject to additional administration fees, with all bank transfer fees to be settled by the client. To comply fully with UK anti-money laundering legislation, further information may be requested before bank transfers can be completed, including full details of payee account and, for larger payments (above £1,000), proof of ID may be required.
We kindly advise that no travel will be booked until full payment, or when agreed, a suitable deposit has been made. In the event of a cancellation/postponement (see appropriate fees above), non-refundable / non-transferable travel costs may be passed on to the client.
The HI Company reserves the right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 on invoiced amounts unpaid by the due date at the rate of 8% per annum above the base rate.
Cancellation of training
Cancellation fees:
These percentages apply to the total fee, and any deposit already paid is set off against these amounts.
These charges reflect our reasonable estimate of the costs and loss of business we will incur. Nothing in these terms affects your statutory rights as a consumer
Postponement to a later date is considered on a case-by-case basis and is at the discretion of The HI Company. An amendment charge may be applied, especially if the trainer has turned down other work for the original date(s) booked.
Failure to pay
If payments are not received by the stated deadlines, The HI Company reserves the right to suspend or cancel the training without refund.
The HI Company reserves the right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998. For private individuals late payments may incur interest at the statutory rate (8% plus the Bank of England base rate).
Damage
The responsible party will cover any costs incurred through damage or breakage to any venues, properties, belongings or equipment owned or sourced by The HI Company or affiliated companies.
Safeguarding
Please read our full safeguarding policy and procedures below.
Confidentiality
Both parties agree to keep confidential any sensitive or proprietary information disclosed during the engagement unless legally required to share it.
Recording and intellectual property
All training materials, slides, exercises, and content remain the intellectual property of The HI Company and may not be reproduced, adapted, or distributed without permission.
Video or audio recording of any presentation, workshop or webinar is prohibited, including capturing any slides or training materials.
If permission has been granted to a specific client, then it is understood that the footage/audio is used for personal use only and will not be used for commercial gain or appear on any media or social media unless otherwise agreed in writing.
Occasionally, we may take photographs or videos to promote our courses and services. We operate an opt-out policy and ask clients who do not wish to appear to inform us in writing before course commencement.
Timekeeping, scheduling, trainers
For in-person training, we ask all students to arrive for the time stipulated so that the presentation or workshop can begin promptly. No refund will be offered for students who fail to show up after 15 minutes without telephoning, texting or emailing to highlight their lateness.
The HI Company also reserves the right to reschedule training or reallocate trainers; where possible, students will be notified of these changes.
Whilst we will do our best to allocate named trainers, this cannot be guaranteed due to the nature of our work and retained clients. All our trainers are professionals, and their range of skills meets the training offered by The HI Company.
Should a named trainer be unable to attend a booking due to sickness or a personal emergency, subject to availability, we will provide a substitute. Only if we cannot provide a trainer will a refund be offered.
Postponements or disruption (force majeure)
The HI Company will not be liable for cancellations, delays, or non-performance caused by events outside its reasonable control, including, but not limited to, illness, extreme weather, strikes, travel disruption, visa delays, national mourning or government action.
In such cases, The HI Company will make reasonable efforts to provide an alternative trainer or arrange a new date where appropriate, but availability cannot be guaranteed.
Privacy and data
The HI Company takes your privacy very seriously. Please refer to our Privacy Policy,
which states clearly our obligations under the GDPR regarding:
By using this website, you agree to our use of cookies. We use cookies to provide you with a better experience and to help our website run effectively.
Miscellaneous
Should a client fail to provide accurate and honest information about a booking, including but not limited to student’s/students’ ages, group size and additional learning requirements, The HI Company reserves the right to cancel or postpone the training, retaining any monies paid to cover costs already incurred, including administration, and up to the full course fee.
Any press and/or social media coverage is to be agreed upon in advance and in writing by all parties.
Governing laws and jurisdiction
These Terms and Conditions and any related agreement are governed by English law. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
The following policies apply for training given to a child under the age of 18.
All children have an absolute right to a childhood free from abuse, neglect and exploitation.
The Human Intelligence ('HI') Company works with children in conducting presentations and workshops in schools and colleges.
Statement of Purpose
The purpose of this policy and the procedures contained in it is to ensure, as far as possible, that people who may abuse children do not get the opportunity to do so:
This policy applies to everyone working on behalf of The HI Company.
All adults involved in The HI Company’s activities and who come into contact with children have a duty of care to safeguard and promote their welfare.
There is a duty placed upon us to ensure that all adults who work with or on behalf of our children are competent, confident and safe to do so.
This policy has been drawn up based on legislation, policy and guidance that seeks to protect children in England. A summary of the key legislation and guidance is available from https://learning.nspcc.org.uk/child-protection-system/england/.
We believe that:
We recognise that:
We will seek to keep children safe by:
Photographs & Filming
Children, and their parents/carers, have the right to decide whether their images are taken and how they are used, regardless of age, disability, gender reassignment, race, religion or belief, sex or sexual orientation and have the choice to opt out.
Children, and their parents/carers, will be asked to provide written consent before images are taken and will be specifically informed for what purpose the images will be used prior to giving their consent and how the images will be stored.
We understand the risks of sharing images, particularly online, so we will reduce these risks by only using images of children in appropriate clothing, avoiding full face and body shots, only using first names and using images that positively reflect the child’s involvement in the activity they are participating in for the photos or filming.
Code of Conduct
All adults coming into contact with children and children through The HI Company’s work must comply with this Child Protection and Safeguarding Children Policy and this Code of Conduct at all times.
You must:
You must not:
Upholding this code of behaviour
You should always follow this code of behaviour and never rely on your reputation or our organisation’s reputation to protect you. If you have behaved inappropriately, you will be subject to our disciplinary procedures. Depending on the seriousness of the situation, you may be asked to leave The HI Company. We may also need to make a referral to statutory agencies such as the police and/or the local authority child protection services. If you become aware of any breaches of this code, you must report them to the directors of The HI Company immediately.
Directors of The HI Company
The Director/Management of The HI Company shall:
In-person Training
We request that a school staff member is present for the total duration of each in-person workshop or presentation. Alternatively, two DBS-checked HIC trainers, volunteers or directors will be provided for the safety and welfare of all parties.
UK Government DBS checks
Our trainers have exceptional and extensive experience in teaching children and young adults, and all have passed the UK government’s DBS checks.
All self-employed trainers must either:
The Human Intelligence (HI) Company
Registered in England & Wales - company number 17047083